Refund & Cancellation Policy

At Praruna Foundation, we appreciate your generosity and support for our cause. Since we are a charitable organization utilizing funds for social welfare projects, we have established the following policy regarding refunds and cancellations.

1. Donations are Final

In accordance with standard non-profit practices in India, donations are generally non-refundable. Once a donation is processed, the funds are immediately allocated to our ongoing charitable programs.

2. Exceptional Circumstances for Refunds

Praruna Foundation will consider a request for a refund only in the following specific cases:
Technical Error: If a technical glitch results in a double-deduction or an incorrect amount being charged.

Unauthorized Use: If the donation was made without the cardholder's/account holder's authorization (proof of a police complaint or bank dispute may be required).

3. Refund Request Process

To request a refund under the exceptional circumstances mentioned above, you must contact us within 7 days of the transaction date.
Email: info@prarunafoundation.com

Required Info: Date of donation, amount, transaction ID, and the reason for the refund request.

4. Processing Refunds

If approved, the refund will be processed back to the original payment method (Credit Card/Debit Card/Bank Account) within 10 to 15 working days.

5. 80G Certificate Implications

If an 80G Tax Exemption Certificate (or Form 10BE) has already been issued for a donation, a refund cannot be processed as the tax benefit has already been recorded with the Income Tax Department.

6. Cancellation Policy

One-time Donations: Cannot be cancelled once the transaction is successful.

Recurring Donations: If you have set up a monthly/recurring donation, you may cancel it at any time by notifying us 10 days before the next scheduled payment.